Privacy Policy
Information We Collect
We collect information that you provide directly to us when using our services, including when you create an account, make a purchase, or communicate with us.
- Contact information (name, email address, phone number)
- Identity verification information for account security
- Payment and billing information processed securely through our payment provider
- Travel details including destination, dates, and preferences
- eSIM activation and device information
- Tour booking preferences, activity selections, and participant information
- Car rental details including driver license information, pickup locations, and rental preferences
- Flight details, arrival times, and destination addresses for transfer coordination
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
- Process and fulfill your orders and bookings
- Provision and activate eSIM services, including generating QR codes and managing data allocations
- Book and manage tour reservations through our partner Viator, ensuring seamless experiences
- Process car rental reservations and coordinate with rental providers for vehicle availability
- Arrange airport transfer services and share necessary details with licensed drivers
- Communicate with you about your bookings, service updates, and account information
- Improve our services, develop new features, and enhance user experience
- Comply with legal obligations and enforce our terms of service
Information Sharing and Disclosure
We share your personal information only in the following limited circumstances:
- With eSIM network providers to activate and manage your connectivity services
- With tour operators (via Viator) to fulfill your activity bookings and provide confirmed experiences
- With car rental providers to process your reservations and prepare vehicles for pickup
- With licensed airport transfer service providers to coordinate timely pickups and safe transportation
- With government authorities when required by applicable law or regulation
- When necessary to protect our rights, privacy, safety, or property, or that of our users
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only to deliver the services you request.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data, secure payment processing through trusted providers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Refunds and Data Retention
Our refund policies vary by service type. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For detailed information about refunds for specific services, please review our refund policy.
Your Data Rights
Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:
- The right to access and receive a copy of the personal data we hold about you
- The right to request correction of inaccurate or incomplete personal information
- The right to request deletion of your personal data, subject to certain legal exceptions
- The right to request restriction of processing of your personal information in certain circumstances
- The right to receive your personal data in a structured, commonly used format and transmit it to another service provider
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or need assistance with our services, please visit our FAQ page or contact us at: [email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.