Terms of Service

1. Who we are and what MATSIL Mobile is

• eSIM data plans (including travel and lifetime-style products);
• tours and activities through third-party operators (including via Viator);
• car rental reservations through third-party rental providers.

1.5 MATSIL is not a law firm, insurer, immigration adviser, or emergency service. Platform information is general and is not professional legal, medical, financial, or safety advice.

2. Acceptance and changes

2.3 We may change these Terms. For material changes, we will give at least 30 days' notice by email to registered users (where we have an address) and/or a prominent on-site notice before the new effective date. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Platform and close your account.

3. Eligibility and accounts

3.4 We may suspend or terminate accounts for breach of these Terms, fraud, chargebacks, abuse, or risk to the Platform or third parties, with or without notice where reasonably required.

4. Orders, pricing, and payment

4.4 eSIM products are digital goods tied to account delivery and, where applicable, QR code generation.

5. Service-specific terms

5.3 Car rentals. Reservations are fulfilled by independent rental companies. Vehicle class, insurance, deposits, fuel, mileage, cross-border rules, and driver eligibility are set by the rental provider. Pickup disputes are primarily between you and the provider.

6. User responsibilities and prohibited conduct

• provide accurate, current, and complete booking and identity information;
• use the Platform only for lawful purposes;
• not impersonate others or misrepresent affiliation;
• not scrape, reverse engineer, or overload the Platform;
• not resell or commercially exploit Platform content without written consent.

You are responsible for passports, visas, licences, insurance, health requirements, and local laws at your destination.

7. Intellectual property

7.3 The Copyright Act and applicable fair dealing or licensing principles apply to reuse. Rights concerns: support@matsilmobile.com (subject: Rights-Holder Complaint).

8. Disclaimers

8.3 Travel, health, legal, and official information on the Platform is general information only. Verify with qualified professionals and primary sources before acting.

9. Limitation of liability

9.4 Where a third-party operator or provider supplies the underlying service, primary responsibility for performance, safety, and provider-side cancellation remains with them, except where MATSIL has independently caused loss through its own deliberate wrongdoing or negligence.

10. Indemnity

You agree to indemnify and hold harmless MATSIL and its operators from claims, losses, and reasonable costs (including legal fees) arising from your bookings, your breach of these Terms, your unlawful use of the Platform, or inaccurate information you provide, except to the extent caused by MATSIL's deliberate wrongdoing or negligence.

11. Consumer rights

Nothing in these Terms excludes non-waivable consumer rights under Jamaican law, including rights under the Consumer Protection Act where applicable. Refund eligibility is also governed by our Refund Policy.

12. Third-party links and services

12.2 Your use of Stripe, Viator, rental partners, or linked services is governed by their terms and policies.

13. Governing law and disputes

13.3 Before formal proceedings, the parties will attempt good-faith negotiation for 30 days after written notice to support@matsilmobile.com. Either party may then refer the dispute to mediation through the Dispute Resolution Foundation (or successor). Arbitration under the Arbitration Act 2017 applies only by written agreement of the parties.

14. General

14.4 Contact: support@matsilmobile.com only — subjects may include Legal Notice, Booking Dispute, Refund Request, Rights-Holder Complaint, and Abuse.