Frequently Asked Questions
Find answers to common questions about our services
eSIM
What is an eSIM?
An eSIM is a digital SIM card. It works just like a regular SIM card, but it lives inside your phone.
Key benefits:
• No physical card needed
• Built into newer phones
• Activated by scanning a QR code
• Get connected in minutes
Think of it as a SIM card that you download instead of inserting into your phone.
COMPATIBLE iPHONES:
- iPhone XS and newer models
- iPhone XR and newer models
- All iPhone 11, 12, 13, 14, 15 series
COMPATIBLE ANDROID PHONES:
- Google Pixel 3 and newer
- Samsung Galaxy S20 and newer
- Samsung Galaxy Note 20 and newer
- Samsung Galaxy Z Fold and Z Flip series
- Many other recent Android models
HOW TO CHECK YOUR PHONE:
For iPhone:
1. Open Settings
2. Tap Cellular or Mobile Data
3. Look for Add eSIM or Add Cellular Plan
4. If you see this option, your phone supports eSIM
For Android:
1. Open Settings
2. Look for Network or Connections
3. Look for SIM card manager or Mobile Network
4. Look for Add eSIM option
5. If you see this option, your phone supports eSIM
STILL NOT SURE?
Contact your phone manufacturer or check their website.
STEP 1: ACTIVATE YOUR PURCHASED eSIM
1. Log in to your account
2. Go to My eSIMs → Future eSIMs tab /my-esims?tab=future
3. Find your purchased eSIM
4. Click the Activate button
5. Your QR code will be generated
STEP 2: GET YOUR QR CODE
1. Go to My eSIMs → Current eSIMs tab /my-esims?tab=current
2. Find your QR code
STEP 3: INSTALL THE eSIM
For iPhone:
1. Open Settings
2. Tap Cellular or Mobile Data
3. Tap Add eSIM or Add Cellular Plan
4. Point your camera at the QR code
5. Tap Add Cellular Plan when it appears
6. Follow the prompts on screen
For Android:
1. Open Settings
2. Find Network, Connections, or Mobile settings
3. Tap SIM manager or Mobile Network
4. Tap Add eSIM or Add mobile plan
5. Point your camera at the QR code
6. Follow the prompts on screen
STEP 4: TURN ON YOUR eSIM
1. Turn on Mobile Data for the eSIM
2. Turn on Data Roaming for the eSIM
Your eSIM will activate automatically when you turn it on.
Travel eSIM vs. Lifetime eSIM
Travel eSIM:
• Best for single trips
• Fixed data amount included
• Fixed time period (example: 7 days, 30 days)
• Expires after the time period ends
• Simple and ready to use
Lifetime eSIM:
• Never expires
• Reload data whenever you need it
• No monthly bills
• No time limits
• Perfect for frequent travelers
• More flexible for multiple trips
Which should you choose?
• Going on one trip? Choose Travel eSIM
• Travel often? Choose Lifetime eSIM
This feature works for Lifetime eSIMs only.
STEPS TO ADD MORE DATA:
1. Log In
Go to your account and log in
2. Open My eSIMs
Go to My eSIMs → Current eSIMs tab /my-esims?tab=current
3. Find Your eSIM
Locate the Lifetime eSIM you want to refill
4. Click Refill Button
You will see available data packages
5. Choose a Package
Pick the amount of data you need
6. Complete Payment
We use Stripe for secure payment processing
Enter your payment details
Confirm your purchase
Your new data will be added to your eSIM right away.
We support over 100 countries around the world.
REGIONS WE COVER:
- Europe (most countries)
- North America
- Asia
- Popular travel destinations worldwide
HOW TO CHECK SPECIFIC COUNTRIES:
1. Go to our homepage
2. Look for the country list
3. Search for your destination
4. See available eSIM plans for that country
Each country page shows:
- Available data plans
- Prices
- Coverage details
- Plan durations
NOTE:
Coverage may vary by country. Check the specific country page for exact details.
No. eSIM purchases cannot be refunded.
WHY NO REFUNDS:
Once we generate your QR code, the eSIM is created for you. We cannot reuse or resell it.
IF YOU HAVE TECHNICAL PROBLEMS:
1. Check Your eSIM Status
- Log in to your account
- Go to My eSIMs → Current eSIMs tab /my-esims?tab=current
- Look at your eSIM status and remaining days
2. Try Troubleshooting
- Make sure your device supports eSIM
- Check that you followed installation steps correctly
- Verify Mobile Data and Data Roaming are turned on
- Make sure you are in a covered country
3. Check Installation Instructions
- Go to My eSIMs /my-esims?tab=current
- Click Show Installation on your eSIM card
- Review the setup guide for your device
- Try installation again if needed
IF PROBLEMS CONTINUE:
Visit the FAQ section for more help with common activation issues.
Complete eSIM Setup Guide
Setting up your eSIM has 2 main steps:
Step 1: Activate your eSIM (if needed)
1. Log in to your account
2. Go to My eSIMs → Future eSIMs tab /my-esims?tab=future
3. Click Activate on your purchased eSIM
4. This generates your QR code
Step 2: Installation (Do this before you travel)
1. Go to My eSIMs → Current eSIMs tab /my-esims?tab=current
2. Find your QR code
3. Make sure you have WiFi connection
4. Open your phone Settings
5. Go to Cellular or Mobile Data
6. Tap Add eSIM
7. Scan your QR code
8. Follow the steps on your screen
9. Keep your regular SIM card active
Step 3: Use your eSIM (when you arrive)
1. Turn on your phone
2. Make sure you are in your destination country
3. Your eSIM will activate automatically
4. Check that Mobile Data is turned on
Important tips:
• Install before you travel
• Connect to WiFi during installation
• Your eSIM works alongside your regular SIM card
Need help? Check My eSIMs /my-esims for detailed instructions for your specific phone model.
BEFORE YOU START:
Log in to your account. Go to My eSIMs → Current eSIMs tab /my-esims?tab=current. Find your QR code and activation details.
If you don't see your eSIM, check the Future eSIMs tab /my-esims?tab=future and click Activate first.
CHOOSE YOUR INSTALLATION METHOD:
Method 1: Direct Installation Link (Easiest)
1. Open My eSIMs /my-esims?tab=current on your Samsung phone
2. Tap the installation link
3. Follow the prompts on your screen
Method 2: Scan QR Code
1. Open Settings
2. Tap Connections
3. Tap SIM card manager
4. Tap Add mobile plan
5. Tap Scan carrier QR code
6. Point your camera at the QR code from My eSIMs
Method 3: Enter Code Manually
1. Open Settings
2. Tap Connections
3. Tap SIM card manager
4. Tap Add mobile plan
5. Tap Enter activation code manually
6. Type in the SM-DP+ Address from My eSIMs
7. Type in the Activation Code from My eSIMs
AFTER INSTALLATION:
1. Open Settings
2. Tap Connections
3. Tap SIM card manager
4. Tap on your new eSIM
5. Rename it if you want (optional)
6. Turn on Mobile Data for the eSIM
7. Turn on Data Roaming for the eSIM
Your eSIM is now ready to use.
BEFORE YOU START:
Log in to your account. Go to My eSIMs → Current eSIMs tab /my-esims?tab=current. Find your QR code and activation details.
If you don't see your eSIM, check the Future eSIMs tab /my-esims?tab=future and click Activate first.
CHOOSE YOUR INSTALLATION METHOD:
Method 1: Direct Installation Link (Easiest)
1. Open My eSIMs /my-esims?tab=current on your Pixel phone
2. Tap the installation link
3. Follow the prompts on your screen
Note: This works best on Android 10 and newer.
Method 2: Scan QR Code
1. Open Settings
2. Tap Network & Internet
3. Tap Mobile Network
4. Tap the plus sign (+)
5. Point your camera at the QR code from My eSIMs
Method 3: Enter Code Manually
1. Open Settings
2. Tap Network & Internet
3. Tap Mobile Network
4. Tap the plus sign (+)
5. Tap Enter activation code manually
6. Type in the SM-DP+ Address from My eSIMs
7. Type in the Activation Code from My eSIMs
AFTER INSTALLATION:
1. Turn on Mobile Data for your eSIM
2. Turn on Data Roaming for your eSIM
Your eSIM is now ready to use.
BEFORE YOU START:
Log in to your account. Go to My eSIMs → Current eSIMs tab /my-esims?tab=current. Find your QR code and activation details.
If you don't see your eSIM, check the Future eSIMs tab /my-esims?tab=future and click Activate first.
CHOOSE YOUR INSTALLATION METHOD:
Method 1: Direct Installation Link (Easiest)
1. Open My eSIMs /my-esims?tab=current on your Android phone
2. Tap the installation link
3. Follow the prompts on your screen
Method 2: Scan QR Code
1. Open Settings
2. Look for Network, Connections, or Mobile settings
3. Find SIM manager, Mobile Network, or Cellular
4. Tap Add eSIM or Add mobile plan
5. Point your camera at the QR code from My eSIMs
Method 3: Enter Code Manually
1. Open Settings
2. Look for Network, Connections, or Mobile settings
3. Find SIM manager, Mobile Network, or Cellular
4. Tap Add eSIM or Add mobile plan
5. Tap Enter activation code manually or Enter details manually
6. Type in the SM-DP+ Address from My eSIMs
7. Type in the Activation Code from My eSIMs
NOTE ABOUT DIFFERENT PHONES:
Menu names vary by phone maker (Samsung, Google, OnePlus, etc.). Look for these keywords:
- SIM card manager
- Mobile Network
- Cellular
- Network settings
- Connections
AFTER INSTALLATION:
1. Turn on Mobile Data for your eSIM
2. Turn on Data Roaming for your eSIM
Your eSIM is now ready to use.
No. Each QR code works on only one device.
WHY IT WORKS THIS WAY:
Your QR code locks to the first device where you install it. This is a security feature.
IF YOU NEED A NEW DEVICE:
You must purchase a new eSIM. This applies if you:
- Lost your phone
- Got a new phone
- Accidentally deleted the eSIM
- Want to use a different device
IMPORTANT:
Do not remove your eSIM unless absolutely necessary. You cannot reinstall the same one.
BEFORE YOU START:
Log in to your account. Go to My eSIMs → Current eSIMs tab /my-esims?tab=current. Find your QR code and activation details.
Make sure your Windows 10 device supports eSIM.
If you don't see your eSIM, check the Future eSIMs tab /my-esims?tab=future and click Activate first.
INSTALLATION STEPS:
1. Open Settings
- Click the Start button
- Click Settings (gear icon)
2. Go to Network Settings
- Click Network & Internet
- Click Cellular
3. Add Your eSIM
- Click Use a QR code from my mobile operator
- Click Add a mobile plan
- The Mobile Plans app will open
4. Install the eSIM
Option A: Scan QR code using your device camera
Option B: Click Enter activation code manually and type in the details from My eSIMs
5. Complete Setup
- Follow the instructions on your screen
- Wait for installation to finish
AFTER INSTALLATION:
You can manage your eSIM from Network & Internet settings.
Your eSIM is now ready to use.
WARNING: Do not remove your eSIM from your device.
WHY YOU SHOULD NOT REMOVE IT:
Most eSIMs can only be installed once. If you remove it, you probably cannot get it back.
WHAT TO DO INSTEAD:
1. Keep the eSIM on your device
2. You can turn it off when not in use
3. Check My eSIMs /my-esims?tab=current before making any changes
IF YOU NEED TO REMOVE IT:
- Check your My eSIMs page /my-esims first
- Review your options
- Visit the FAQ for troubleshooting tips
IF YOU ALREADY REMOVED IT:
You will likely need to purchase a new eSIM. The old QR code will not work again.
Tours
Select your destination country, browse available tours, choose your preferred date and number of participants, and complete the booking. You'll receive instant confirmation via email.
Most tours offer free cancellation up to 24 hours before the start time. Check the specific tour details for exact cancellation terms.
Most tours are confirmed instantly. You'll receive a confirmation email with your voucher and all necessary details within minutes of booking.
We offer both private and group tours. Tour listings clearly indicate whether it's a private experience or shared group tour, along with maximum group sizes.
Car Rentals
You'll need a valid driver's license, a credit card for the deposit, and you must meet the minimum age requirement (usually 21-25 years depending on the location).
Basic insurance is typically included in the rental price. Additional coverage options are available during booking.
Most rentals operate on a "full-to-full" policy - you receive the car with a full tank and return it full. Some rentals offer prepaid fuel options.
Pickup locations typically include airports, city centers, and hotels. One-way rentals (different pickup and dropoff locations) may be available for an additional fee.
Account
Simply enter your email on the login page. We'll send you a one-time code to verify your email. No password needed!
Enter your email and we'll send you a one-time verification code. Just enter the code to access your account.
Yes, we use industry-standard encryption to protect your data. We never share your personal information with third parties without your consent.
You can reach us through our Contact page, email us at [email protected], or use the help section in your dashboard. We respond within 24 hours.
We accept all major credit cards, debit cards, and Apple Pay through our secure Stripe payment system.
Can't find what you're looking for?
Our support team is here to help you with any questions.